To navigate back to the home page, just simply click on the text “VMInnovations FAQ” in the top left corner.

Q: I paid with an E-Check, why has my item not shipped?

A: PayPal holds all E-Checks for up to 10 days and then releases the funds, at which point we will process the order.

Q: When I go to pay it says “checkout expired or disabled”. What happened?

A: This means that you waited too long to make the payment, but we normally should be able to still take the payment. Please contact us using the information on the Home Page if you need help.

Q: Do you accept PayPal or credit cards?

A: Yes, we accept both.

Q: What credit cards do you accept?

A: We accept Visa, MasterCard, Discover and American Express. Please note that we are unable to process prepaid or gift debit cards.

Q: Do I have to pay taxes on this item?

A: Only Nebraska, Nevada, and Pennsylvania residents have to pay sales tax on their items.

Q: I want to pay with PayPal. What is your PayPal email address?

A: Login into your PayPal account and send your payment to

Q: Why did you file an unpaid item claim against me?

A: If an item is not paid for within 9 days of the date of purchase, then an Unpaid Item strike is initiated in the Resolution Center.

Q: I sent a Money Order, why are you sending me a payment request?

A: We will be watching for your payment in the mail. We have an automated payment reminder system set up that sends out payment requests to your email every 3 days. Once we receive your payment, these will stop.

Q: Can I pay over the phone?

A: All orders need to be placed online, but we are able to take payments over the phone for unpaid orders or any necessary additional payments. Please, contact us using the information on the Home Page to make these types of payments.


Frequently Asked Questions