Shipping

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Q: Do you offer international shipping?

A: Some of our items do ship internationally. Please note that the buyer is responsible for any and all import/duties fees and taxes that may apply to the order. To see where this item ships to, please see the Shipping Information section in the listing.


Q: Do you ship to my country?

A: Some of our items do ship internationally. Please note that the buyer is responsible for any and all import/duties fees and taxes that may apply to the order. To see where this item ships to, please see the Shipping Information section in the listing.


Q: What states do you ship to?

A: All of our items ship to the lower 48 United States. Some of our items can be shipped to Alaska and Hawaii for an additional fee. For more information, please see the Shipping Information section in the listing.


Q: Do you ship to Post Office boxes, APOs or FPOs?

A: Since most of our items are shipped with FedEx, we are unable to deliver to these locations.


Q: Do you offer next day or express air shipping?

A: Some of our items can be shipped next day or express. Please see the Shipping Information section in the listing.


Q: How long will it take to get my item?

A: Most of our orders ship within 1 business day of receiving your payment. Occasionally, some orders may take a little longer, but we will notify you if there are any unusual delays. If you’re within the continental 48 United States, expected shipping time is generally between 1 and 3 business days for the central United States, and between 3 and 4 business days for the East and West coast states. Shipping to Alaska and Hawaii usually takes between 5 and 6 business days. International orders may take up to 2 weeks for delivery. (Please note that these delivery times are averages.)


Q: How much is shipping and handling?

A: Shipping charges vary from item to item. Many of our items ship for free. Please see the listing for full details.


Q: What shipping methods do you use?

A: We use Fedex, USPS, Ontrac for the West Coast, and Lasership for the East Coast to ship items, depending on the weight of the item. Once your item ships, you will be notified with the shipper and tracking information.


Q: Where do you ship from?

A: Most of our items ship from our main warehouse in Lincoln, NE, but we also ship items from our other warehouses around the country.


Q: Where is my item?

A: When we ship your items, we send an email to the email address that you have on file with eBay. Please make sure that your eBay contact information is up-to-date before making your purchase. If you did not receive your tracking information, please contact us using the methods on the home page.


Q: Will you ship to an alternate address other than the one I have listed with eBay?

A: We only ship to your Billing Address on your credit card or your PayPal Verified Address. Some exceptions can be made, but please contact us in advance to check.


Q: Where is my tracking number?

A: When we ship your items, we send an email with your tracking information to the email address that you have on file with eBay. Please make sure that your eBay contact information is up-to-date before making your purchase. If you did not receive your tracking information, please contact us using the methods on the home page.


Q: Why is my USPS tracking number not updating past the first point?

A: USPS only updates their information on 2 occasions: once when we notify that we will be shipping a product, and again when the product is delivered. Therefore, you will not receive an update until the item is delivered. You should receive your item shortly, though.


Q: I did not get my item, what should I do?

A: Please try contacting your neighbors to see if any of them signed for the package in case you were not around. Also, try looking around your property as FedEx will often try to hide packages out of plain sight. If that does not yield results, please contact us using the methods on the home page. We will contact the proper people to open up an investigation.


Q: Do I have to pay custom fees on this item?

A: For all international orders, the buyer is responsible for any and all customs fees and/or taxes. Please note that we will not mark an item as a gift or write an incorrect value on the customs documentation.

 

 

 

Frequently Asked Questions